Problem Solving Resources
Neighbor to Neighbor Mediation Services
Res olutions Northwest helps Portland neighbors have productive conversations and work out peaceful solutions to everyday conflicts. Mediation is free for all Portland residents. 503.595.4890.
City of Portland Ombudsman
Residents unable to resolve an issue, complaint or concern with a City agency, have an alternative resource. The City of Portland Ombudsman impartially investigates administrative acts of City programs and projects and submits recommendations for appropriate change. As a part of the independent elected City Auditor’s office, the Ombudsman is independent from the Mayor and City Council. The services of the Ombudsman are free and confidential. Email the Ombudsman. 503.823.0144.
Fraud Tip Line
The independent elected City of Portland Auditor’s Open City Tipline provides a confidential method of reporting suspected fraud, waste or misuse of City resources, and abuse of position through the EthicsPoint system. Other reporting resources for the City of Portland as well as other government agencies can be found on the City of Portland Auditor’s website.
Independent Police Review
The independent elected City of Portland Auditor’s Independent Police Review division provides impartial oversight of police conduct, practices, and policies to increase accountability and public trust. 503.823.0146.
Emergency, Human, Government Services Information & Referral
Emergency Services
Dial 911 (24 hours)
Non-Emergency Police & Fire Services
503.823.3333 (24 hours)
City & County Services
503.823.4000 (m-f 8:00 a.m. to 5:00 p.m.)
Human Services & Crisis Resources
Dial 211 (m-f 8:00 a.m. to 6:00 p.m.)
Metro Services
503.799.1700 (m-f 8:00 a.m. to 5:00 p.m.)
Portland Public Schools Services
503.916.2000 (m-f 8:00 a.m. to 5:00 p.m.)